Terms and Conditions -

Terms and Conditions

1. Terms of payment

All prices given do not change on the day unless more services are required. BUT please be sure to send clear and true pictures when asked to as this may result in a change in pricing. We accept cash and BACs payment (bank transfer).

Payment is due as soon as the job is complete, unless discussed otherwise. If payment is not made by the time majestic oven cleaning has closed for the day, there will be a £5 late payment fee added to the final bill everyday and a £25 admin fee. Admin fees are only applicable if we have had to chase payment. You can find opening and closing times on Google (subject to changes). We would like to avoid this so please make payment as soon as the job is complete.

2. Cancellations and rescheduling your appointment

We understand unexpected things do arise out of nowhere. However, we have a duty of care to ensure our engineers livelihood and income are protected.

If you are a “consumer” the Distance Selling Regulations give you the right to cancel a contract for the supply of services from the date the contract was concluded (ie the day we finalise your booking) until the expiry of a period of fourteen “working days”, beginning the day after the contract was concluded. Please note: services will not commence until the end of the 14 day cancellation period unless you contact us by email, letter, fax or choose an availability before then and request that we commence the services prior to the end of the cancellation period in which case you will be taken to have agreed to waive your right to cancel.

Voiding this will result in a 50% fee or your loss of deposit unless proof of an emergency or illness has been provided. If you cannot provide proof, please notify us and discuss options as soon as possible. We will then decide whether the fee will be added.

3. Your information

Your information is not shared or sold to any other organisation or individual.

Your information is handled in adherence to the GDPR rules.

4. There is always a risk of delays and rescheduling

We always guarantee a near new and spotless oven and on the rare occasion, some ovens need a lot more extra attention than expected. This means your appointment date and time is not guaranteed. If an appliance scheduled before needs extra time and care, your appointment can be subject to changes and delays. If agreed, we will continue cleaning your oven until it gets to a satisfactory level. We are not the company for you, if you would like a quick in and out clean. So please be aware, your oven will always recieve the best clean in south east England and London and we always do our best to facilitate your next or later appointment. Thank you for your understanding.

5. Parking, Road Closures and charge terms

Parking must be provided by the customer as close as possible to the property that the cleaning will be undertaken. Please ensure it is a safe place to park and no damages are likely to occur to our vehicles. If parking cannot be guaranteed, we will not be able to carry out the clean or confirm your booking. Any Parking charges, permits or ULEZ charges or any other charges must be provided by the customer.

It is your responsibility to pay for any parking fines issued from parking in the space you have told us to park at your property. If a fine does occur due to being misinformed by you, there will be a £25 admin fee added on. This is because we have to deal with the fine. Costs of Solicitors letters will be charged on top of the admin fee and paid by the customer.

Road Restrictions:

You must promptly inform us of any road restrictions, such as closures or roadworks, that may impact our access to your property. Failure to do so may result in the rescheduling of the appointment, and a fee may be applicable. Any fines incurred due to negligence in this regard are the sole responsibility of the customer.

6. Appliance faults and damages

Please state any damages or faults you have noticed with the oven as soon as possible. We check your appliance with 3 steps. We check for any signs of damages through the pictures sent. We then check the appliance is in full working order when we arrive and check further for damages. We make a final check at the end of the clean and make sure you are happy with the clean and you are happy that everything is in working order. We make customers aware of any damages or faults as soon as they are recognised. If any faults happen during or straight after the clean, we will provide a fully qualified and insured appliance repair engineer to fix the fault if we cannot. If no fault was found by us, then no further action will be taken. We must be notified within 48 hours of the job completion if any faults have arisen. The 48 hours will apply if we visit your property to check the fault and if the oven is confirmed working. If a repair has been made, the 48 hours applies from then.

If you fail to provide clear, accurate, and complete photographic or video evidence of the relevant areas, we shall not be held liable for any faults, defects, or damages that are discovered in areas not adequately depicted in the evidence supplied. This limitation arises from the inherent difficulty in verifying or assessing claims where evidence is incomplete or unavailable.

7. Concurrent Works at the Property

It is imperative that you notify us if there are ongoing works within the property simultaneously with our visit. In the event of disruptions hindering the cleaning process, the full cleaning fee remains payable, and the service may not be completed.

8. Cleaning Procedure

Our cleaning service is conducted in situ; we do not pull the oven out. The cleaning process is performed at the oven’s existing location. we do not clean the exterior sides or the back of the oven.

The pictures you send of the oven is what is included in the clean/price. For example, a standard single oven has two-three stainless steel racks, two side supports, two tray rollers.

If you have multiple ovens and are only getting one cleaned, the other parts from other ovens will not be included. If you would like additional parts cleaned, there will be extra costs.

Extra racks £3 each

Extra side supports £3 each

We need clear and true pictures. Including the roof, the oven walls, the base and the internal door, as well as pictures of the outside of the oven. These should be done with the flash on your phone camera or with the oven light on.

If the initial full and fixed price quote was provided over two weeks ago, we require updated photos. This enables us to confirm the accuracy of our quote and guarantees that there will be no unexpected costs on the day of the service, ensuring the price remains full and fixed.

9. Terms and conditions

These terms and conditions are subject to change without notice. Once booking with us, these terms and conditions apply